Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Adventure Makers Bonaire. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

TERMS AND CONDITIONS

(Please read carefully as they set out our and your respective rights and obligations. Once your reservation has been confirmed, by default you accept these terms and conditions).

Once ‘Adventure Makers Bonaire’ confirms your booking a contract is made between ‘Adventure Makers Bonaire’ and you upon the terms and conditions set out below. ‘Adventure Makers Bonaire’, hereinafter referred to as ‘we’, ‘us’, ‘the company’, will only confirm your booking once we have received full payment for your tour.

1. Booking

1.1 Once full payment is made you will be allocated a place/places on the particular tour and a confirmation is emailed to you. This is your confirmation of booking. This should be saved for own reference.

1.2. Once you begin you tour, you accept and abide by these terms and conditions.

1.3. We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.

1.4 All internet bookings will be confirmed by email. This email includes your ticket.

1.5 Offline bookings or bookings via you accommodation require a voucher. The voucher serves as your ticket. It is your responsibility to save and bring this voucher.

1.6 We reserve the right to sell any places reserved without full payment or a deposit.

1.7 It is your responsibility to check the accuracy of dates booked upon receipt of your travel documents. We are not responsible for incorrectly entered dates upon booking. 

2. Insurance

2.1 You are covered as a passenger of our vehicles. However, there is no travel insurance cover included in the price of the ticket. This is your own responsibility. 

2.2 We take no responsibility for any injuries or loss to you incurred whilst you are taking part in any of our tours. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

3. Cancellation

3.1 Cancellation of your booking must be by email or telephone directly to Adventure Makers Bonaire.

3.2 It is always possible to reschedule your booking to another date (subject to availability). This is always free of charge.

3.3 We apply the following cancellation policy if the booking cannot be rescheduled and has to be cancelled completely:

3.4 If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.

3.5  Tours already booked cannot be cancelled and rebooked where special offers are made available. This applies to all tours and any other special offers that may be available.

3.6 The client acknowledges that the tour is subject to a minimum booking of 2 persons (unless booked as a private tour). If the minimum booking is not obtained, Adventure Makers Bonaire reserves the right to cancel the tour and refund the tour price to the client, in which event the client shall have no claim for any damages against us.

4. Refunds

4.1 Any partial or full refund which has been agreed with the management of Adventure Makers Bonaire will be processed within 28 days.

5 Changes by us

5.1  We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.

5.2 We reserve the right to increase and/or decrease the price of our tours at any time.

5.3 At certain times of the season our fleet may not be large enough to accommodate all guests. In such an event we reserve the right to contract quality substitutes from third parties to assist us in carrying all guests. In this case an Adventure Makers Bonaire guide will be provided and the standard of the vehicle will be equal. We will endeavour to avoid this situation.

5.4 We reserve the right to launch amended brochures in the public domain at any time.

6. Culture

6.1 As Bonaire is a special municipality of the Netherlands, you must obey the laws of Bonaire, the BES islands, and the Netherlands. We would ask you to show respect to the many diverse customs that exist in Bonaire. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your pass or not and their decision will be final.

7. Pick up points

7.1 All of our tours depart from the Plaza Resort Marina. It can also be agreed that we pick you up from your accommodation on the island.

7.2 Pick up times are approximate and are dependent upon circumstances as well as local traffic.

7.3 It is your responsibility to meet your tour at arranged point and time. Because of the nature of the service, Adventure Makers Bonaire will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. Adventure Makers Bonaire will endeavour to ensure that departure and arrival times are met.

8.  Your obligations and responsibilities

8.1 You accept that the tours are of an adventurous nature and involve an element of personal risk.

8.2 You must inform us in writing of any medical condition that requires attention or medication before your tour commences.

8.3 It is your responsibility to have all necessary visas, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.

8.4 During your tour your tour guide may take photographs and films of you (as part of a group) while you are a guest and these may be used in our  brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

8.5 When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.

8.6 Your appointed Adventure Makers Bonaire guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Adventure Makers Bonaire. If you do not comply with the said representative and are not compatible with the general enjoyment and well-being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.

9. Complaints

9.1 In the highly unlikely event that you may wish to make a formal complaint against Adventure Makers Bonaire, please inform the Adventure Makers Bonaire representative at the time. If the matter cannot be resolved immediately or during your trip after the representative’s best endeavours to do so, your complaint should be made in writing to  Adventure Makers Bonaire as soon as is reasonably possible after the holiday, but within 30 days thereof so that your complaint can be investigated. Adventure Makers Bonaire will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

10. Weather conditions and force majeure

10.1 Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary. Extreme weather circumstances may cause Adventure Makers Bonaire to cancel the tour and offer an alternative. This decision can only be made by Adventure Makers Bonaire and is always final.  

10.2 Unforeseen circumstances including but not limited to war, mechanical breakdowns, riots, diseases, strikes and other unforeseen reasons beyond the control of Adventure Makers Bonaire may cause delays or alterations to the tour. Adventure Makers Bonaire shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

11. No Smoking Policy

11.1 We do not permit smoking on any of our vehicles.

12. General

12.1 The booking conditions detailed herein contain the entire contract between you and Adventure Makers Bonaire. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of Adventure Makers Bonaire.

12.2 Since Bonaire is a special Dutch municipality, this contract and all matters arising out of it are governed by Dutch law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the courts of Bonaire only. Changes to these booking conditions will only be valid if agreed by Adventure Makers Bonaire in writing.

12.3 Every effort is made to ensure the accuracy of our brochures and other printed material at time of going to print, however Adventure Makers Bonaire cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.

12.4 All images used in our brochures or website are the property of Adventure Makers Bonaire and may not be copied or used without written permission.

12.5 Adventure Makers Bonaire is operated by:
Adventure Makers Bonaire,
Kaya Paloma 5
Kralendijk
Bonaire
Tel: +599 7014090
adventuremakersbonaire.com
info@adventuremakersbonaire.com

(Please read carefully as they set out our respective rights and obligations. Once your reservation has been confirmed, by default you accept these terms and conditions).